Refund policy
Exchanges
If you receive a defective, damaged or incorrect product, you may request an exchange within 2 days from the date of delivery.
Exchange requests are subject to product availability and our quality inspection process.
Products must be unused, unworn and in the same condition in which they were received, with the original packaging, tags, invoice and any accompanying accessories intact.
Returns
SMARA's return policy is valid for 2 days from the date of delivery.
Returns are accepted only for eligible cases covered under this policy. A return request raised after the 2-day period may not be accepted.
Change-of-mind, personal preference or simply not liking the product is not considered an eligible reason for return unless specifically approved by SMARA.
How to Raise a Return or Exchange Request
To request a return or exchange, contact SMARA through our website's contact page within 2 days of delivery.
Please provide:
- Order number
- Registered mobile number or email address
- Reason for the request
- Clear photographs of the product
- Unboxing video wherever applicable
Our team will review the request and confirm whether the order qualifies for a return or exchange.
Damaged, Defective, Incorrect or Missing Products
For any damaged, defective, incomplete, incorrect or missing-product claim, you must contact SMARA within 48 hours of delivery.
A clear unboxing video is mandatory for such claims.
The video should clearly show the package before opening, the opening of the package and the product received.
For missing-product or tampered-package claims, the video should clearly capture the condition of the package and its contents.
Claims without sufficient evidence may not be approved. SMARA reserves the right to make the final determination after reviewing the available evidence.
Return Pickup
For approved returns, SMARA will arrange a reverse pickup from the original delivery address, subject to courier availability and pincode serviceability.
Once a return pickup has been scheduled, customers are requested to remain available and respond to calls from the delivery partner.
If a pickup fails because the customer is unavailable or unable to coordinate with the courier partner, the return process may need to be re-initiated, which can extend the overall processing time.
In rare cases, a pincode may be forward-serviceable but not reverse-serviceable. In such cases, SMARA may provide an alternate return method and communicate the applicable shipping reimbursement or deduction before the return is processed.
Product Condition & Quality Inspection
All returned products are inspected after they reach our facility.
To be eligible, the product must be:
- Unused and unworn
- In its original condition
- Returned with original packaging
- Returned with tags, invoice and accessories, where applicable
- Free from any damage caused after delivery
Products showing signs of wear, use, alteration or customer-caused damage may be rejected.
If a returned product does not meet the eligibility requirements, the return, exchange or refund may be declined.
Refunds
Once an eligible return reaches SMARA and successfully passes quality inspection, the refund will be processed within 48 hours of approval.
For prepaid orders, the approved refund will be processed to the original payment method, subject to the processing timelines of the payment gateway or bank.
For COD orders, SMARA may require the customer's bank account or other necessary payment details to process the approved refund.
Any applicable return shipping charges will be communicated as part of the return process and may be deducted from the approved refund amount.
Promotional Orders & Free Gifts
Products purchased under special promotional offers, clearance sales or specific promotional schemes may have different return or exchange eligibility. The applicable terms will be communicated as part of the offer.
Where a free gift or promotional item was provided with an order, it may also be required to be returned along with the eligible product.
If a required promotional item or free gift is not returned, SMARA may deduct its applicable value from the refund.
Non-Returnable Items
Returns or exchanges may not be accepted for:
- Products that have been worn or used
- Products damaged after delivery
- Products with missing original packaging, tags or accessories
- Products that have been altered or tampered with
- Requests raised after the applicable return/exchange period
- Products purchased under promotions where the offer specifically states that returns or exchanges are not available
- Gift wrapping or gift messages, where applicable
Anti-Tarnish Warranty
SMARA products are covered by a 1-year anti-tarnish warranty.
If you experience an issue covered under the anti-tarnish warranty, please contact SMARA with your order number and relevant product details.
Our team will review the case and determine the appropriate resolution based on the product, issue and warranty eligibility.
The warranty does not cover damage caused by misuse, improper care, physical damage, chemicals, perfumes or other external factors.
Important
Please inspect your package immediately after delivery.
For damaged, defective, incorrect, incomplete or missing-product claims, contact SMARA within 48 hours and retain the complete original packaging until your claim has been resolved.
By placing an order with SMARA Jewellery, you acknowledge that you have read and agreed to this Returns, Exchanges & Refund Policy.