Shipping policy

Order Processing & Dispatch

We aim to dispatch all confirmed orders within 24 hours of order confirmation.

Orders placed during sales, festive periods or high-demand launches may require additional processing time. In such cases, we will make reasonable efforts to dispatch your order at the earliest possible time.

Delivery Timeline

Most orders are delivered within 3–5 working days after dispatch, depending on the destination pincode and courier serviceability.

Deliveries to remote locations may require additional time due to local courier availability.

The delivery timeline is an estimated timeframe and may vary depending on the courier network and circumstances beyond SMARA's control.

Free Shipping

Free shipping is available on all orders across India.

Any applicable Cash on Delivery availability or charges, if applicable, will be displayed at checkout before the order is confirmed.

Order Tracking

Once your order has been dispatched, tracking details will be shared through SMS, WhatsApp or email, depending on the contact details provided at checkout.

You can use the tracking information to follow your shipment directly with the courier partner.

Delivery Delays

Although we work with reliable courier partners, occasional delays may occur due to:

  • Weather conditions
  • Public holidays
  • Local restrictions
  • Courier network disruptions
  • Incorrect or incomplete address details
  • Remote or difficult-to-service locations
  • Other circumstances beyond SMARA's reasonable control

Such delays do not automatically qualify an order for cancellation, return or refund.

Incorrect Address Details

Please ensure that your shipping address, contact number and pincode are correct before placing your order.

If an order is delayed or returned because of an incorrect or incomplete address or unavailable contact details, additional shipping or re-delivery arrangements may apply.

Undelivered Orders

If a courier partner is unable to deliver an order after the applicable delivery attempts, the shipment may be returned to SMARA.

For such cases, our team may contact you to determine the appropriate next step for re-delivery or order resolution.

Need Help?

For shipping, delivery or tracking assistance, please contact us through the SMARA Jewellery website contact page with your order number and registered contact details.

Our team will assist you with the available shipment information.